Orders and Returns
Shipping & Delivery
- Free shipping on over $250 purchase for greater Sydney area.
(Does not apply to equipment & dental chairs)
- All parcels/packages are delivered by our courier service Australia wide. They are delivered by receipted delivery which will require a signature from you confirming receipt of these goods. Delivery cost is calculated and displayed on your order prior to your confirmation.
- We aim for the same day delivery if order is taken before 9.45am for the greater Sydney area.
- We aim for the Next Day Delivery to NSW Regional area, Melbourne and Brisbane and 2 to 3 days for all other areas.
We do not accept international orders through our website.
The prices advertised on Leepac Medical and Dental website are in Australian Dollars (AUD) and include 10% GST (Goods and services tax). Prices are subject to change without notice.
Return and Exchanges
- Change of Mind Returns: Leepac Medical and Dental offers a ‘change of mind’ 14-day money back guarantee on all products (unless otherwise specified), provided the product packaging has not been tampered or damaged. Return shipping at customer expense. Please contact our customer service team within 14 days of purchase on (02) 9588 3361 or email us at email@example.com for further instructions.
- NO RETURNS Products: Some high demand items are marked as NO RETURNS to ensure fair share during times of shortages and limited supply – please choose carefully.
- Special Order Products: Any item classified as a Special Order cannot be returned or exchanged – please choose carefully.
- Faulty or Defective Products: Any products deemed faulty or defective, or is not of the description as advertised, please contact our customer service team within 14 days of purchase on (02) 9588 3361 or email us at firstname.lastname@example.org for further instructions.